Refund and Returns Policy - Ramuthu Apparel USA

Last Updated: August 15, 2026

Because all items ordered on ramuthuapparel.com are personalized, uniquely designed, and manufactured on-demand specifically for you, our return policy differs from traditional e-commerce stores.

Section 1 – Custom Products Sales are Final

We do not accept returns, exchanges, or issue refunds for items ordered due to customer error, including but not limited to:

Selecting the incorrect size, garment style, or product color variation.
Typing errors, spelling mistakes, or grammatical errors entered during the design process.
Uploading low-resolution, blurry, or poor-quality images.
Changing your mind after the design template has been sent to production.

Please carefully review your custom design layout, text fields, and selected sizing charts before finalizing your payment at checkout.

Section 2 – Damaged, Defective, or Incorrect Items

We take pride in our production quality. If your order arrives with a manufacturing defect, print misalignment, or if you received the entirely wrong item, we will gladly arrange a free replacement or store credit.

Notification Window: You must report the issue within thirty (30) days of the marked delivery date.
Process: Please send an email to support@ramuthuapparel.com containing your order number, a clear description of the defect, and high-quality photographs showing the issue explicitly.
Resolution: Upon verifying the manufacturing error with our production partner, we will fast-track a reprint of your item at absolutely no cost to you. You do not need to ship the defective product back to us.

Section 3 – Cancellations

Orders are immediately securely transmitted via API directly to our print-on-demand fulfillment centers (such as Printify) to minimize handling delays. Consequently, once an order transaction has been completed and entered into our system, it cannot be canceled or changed.